Where most complaints about this service are coming from, over the last 24 hours.
Shows where the service URL was unreachable during the detected outage periods. Percentages indicate the share of failed checks from monitoring locations in each country.
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First, double-check your credentials. The system locks accounts after several incorrect attempts as a security measure. Wait 30 minutes before trying again. If you're certain the password is correct, clear your browser cache and cookies. Sometimes outdated session data blocks new login attempts. Try accessing the platform from a different browser or device to rule out local issues. If the problem persists, your account might need reactivation through customer service.
This usually happens when the recipient's bank processes requests slowly or when you initiated the transfer outside business hours. SEPA transfers can take up to one business day. Check your transaction history to confirm the payment actually went through. If it shows as completed on your end but the recipient hasn't received it, the issue is likely on their bank's side. For urgent cases, contact support with the transaction reference number.
Your internet connection might be unstable. Switch between WiFi and mobile data to test. Restart your router if using home internet. The banking platform might also be undergoing maintenance, typically during early morning hours. If you see a specific error code, note it down. These codes help support teams identify exact server-side issues faster. Try accessing the service again in 15-20 minutes.
Check if your phone number registered with the bank is current. Messages sometimes delay due to carrier issues, wait up to 5 minutes. Ensure your phone has good signal reception. If you're abroad, roaming restrictions might block SMS delivery. Request a new code only after the previous one expires, multiple requests can trigger spam filters that delay all messages further.