Cannot log in to account

- Check that you're entering the correct phone number linked to your account - Verify your internet connection is stable—switch between WiFi and mobile data - Restart your phone to clear temporary system glitches - If you've changed your number recently, contact support to update account details - Try resetting your PIN through the login screen recovery option

Push notifications not arriving

- Enable notifications in your phone system settings for the app - Check that Do Not Disturb mode isn't blocking alerts - Verify notification preferences inside the app settings menu - Background app refresh must be enabled for iOS devices - Some Android battery savers kill notification services—whitelist the app

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Is Trade Republic Down? Live status & outage reports

Operational

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Trade Republic common issues

Asset transaction not processing100%

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Service info and troubleshooting

App crashes when opening portfolio: The mobile application freezes or closes unexpectedly when you try to view your holdings. Clear the app cache first: go to your phone settings, find Trade Republic in the app list, and wipe cached data. If that doesn't help, uninstall completely and download a fresh version from the App Store or Google Play. Make sure your phone runs the latest OS version—older systems sometimes conflict with newer app updates.
Cannot log in to account: Check that you're entering the correct phone number linked to your account

Verify your internet connection is stable—switch between WiFi and mobile data

Restart your phone to clear temporary system glitches

If you've changed your number recently, contact support to update account details

Try resetting your PIN through the login screen recovery option
Deposit or withdrawal stuck processing: Transfers usually complete within one business day, but delays happen. Check your linked bank account first—insufficient funds or daily limits might block the transaction. SEPA transfers don't process on weekends or holidays, so timing matters. If the money left your bank but hasn't appeared in your trading account after two days, screenshot both your bank statement and the app transaction history before reaching out to customer service.
Market data not updating: Prices freeze or show outdated quotes during trading hours. This typically means your connection dropped briefly. Pull down on the screen to manually refresh, or close and reopen the app. During high volatility periods, servers get hammered and data feeds lag—wait a minute and try again. If quotes stay frozen for more than five minutes while your internet works fine elsewhere, the issue sits on their end.
Push notifications not arriving: Enable notifications in your phone system settings for the app

Check that Do Not Disturb mode isn't blocking alerts

Verify notification preferences inside the app settings menu

Background app refresh must be enabled for iOS devices

Some Android battery savers kill notification services—whitelist the app