Is Ubisoft Down? Live status & outage reports

Service info and troubleshooting

Ubisoft Connect won't launch or crashes

The desktop client sometimes refuses to start or closes unexpectedly during gameplay. First, run the application as administrator—right-click the shortcut and select the corresponding option. If that doesn't help, navigate to the installation folder and delete the cache subfolder, then restart the client. Outdated graphics drivers often cause crashes, so update them through Device Manager or the manufacturer's website. Disable overlay applications like Discord or GeForce Experience temporarily to check for conflicts.

Can't sign into account

• Clear browser cookies and cache if using the web version
• Verify your email and password in a text editor first to avoid typos
• Check if Caps Lock is accidentally enabled
• Try resetting your password through the official recovery page
• Temporarily disable browser extensions that might interfere with login forms
• Switch to a different browser or use incognito mode

Game installation stuck or extremely slow

Download speeds drop to zero or the progress bar freezes midway. Pause the download, wait 30 seconds, then resume—this often reestablishes the connection. Change the download region in client settings to a less congested server location. Check your firewall settings to ensure the client has full network access. If you're on Wi-Fi, switch to a wired connection for stability. Background applications consuming bandwidth will slow things down, so close streaming services and cloud backup tools.

High ping and lag in multiplayer

Latency issues ruin competitive matches. Connect your device directly to the router with an ethernet cable rather than relying on wireless. Close bandwidth-heavy programs running in the background. Restart your router to clear temporary network glitches. In game settings, select the server region closest to your physical location. If multiple devices share your network, ask others to pause downloads or streaming during your gaming session.

Purchase failed or payment not processing

Double-check that your card details are entered correctly, including the CVV code and billing address. Some banks flag gaming transactions as suspicious—contact your bank to authorize the payment. Try an alternative payment method if available. Clear your browser cache before attempting the transaction again. Ensure sufficient funds are available and that your card hasn't expired.