Is Vinted Down? Live status & outage reports

Service info and troubleshooting

App crashes when uploading photos

The app freezes or closes right after you try to upload item pictures. This usually happens when photo files are too large or your phone storage is nearly full. Try compressing images before upload using your phone's built-in editor or a third-party app. Clear the app cache in your phone settings, then restart the device. If that doesn't help, reinstall the application completely.

Payment fails at checkout

Your card gets declined even though you have enough funds. First, check if your bank didn't block the transaction thinking it's suspicious. Some banks automatically reject online payments to foreign platforms. Call your bank or check the mobile banking app for blocked transactions. Also verify that your card supports online purchases and has 3D Secure enabled. Sometimes the issue is on the payment processor side, so wait 15-20 minutes and try again.

Messages don't send or appear delayed

• Check your internet connection by opening another app or website
• Force close the app completely and reopen it
• Make sure you're running the latest version from the app store
• Switch between Wi-Fi and mobile data to see if that makes a difference
• Log out and log back into your account

Search results won't load

You type in the search bar but nothing happens or the page stays blank. This typically means the app can't reach the server. Restart your router if you're on Wi-Fi. Check if other apps requiring internet work properly. Clear the browser cache if you're using the website version. Try accessing the platform from a different device to confirm it's not account-specific.

Can't log into account

The login screen keeps rejecting your credentials or showing an error. Double-check you're entering the correct email and password. Use the password reset option if you're unsure. Delete cookies and cache from your browser. If you're using the app, uninstall and download a fresh copy. Sometimes account access gets temporarily locked after multiple failed attempts, so wait 30 minutes before trying again.