Is 1a Down? Live status & outage reports

Service info and troubleshooting

Website Won't Load or Responds Slowly

If the 1a website doesn't open or takes forever to load, start with the basics: clear your browser cache and cookies, then try a hard reload (Ctrl+Shift+R on Windows, Cmd+Shift+R on Mac). Switch to a different browser to rule out extension conflicts. If the problem persists across browsers, check whether your DNS is causing the delay — switching to Google DNS (8.8.8.8) or Cloudflare (1.1.1.1) sometimes resolves it immediately.

Personal Account Login Not Working

Login failures on 1a usually come down to a few causes:

• Expired session cookie — clear site data for the domain and try again
• Caps Lock or keyboard layout mismatch in the password field
• Account temporarily locked after multiple failed attempts — wait 15–30 minutes before retrying
• Browser autofill inserting an outdated password — type it manually instead

If none of that helps, use the password reset option and check your spam folder for the reset email.

Payment Fails at Checkout

A declined payment doesn't always mean insufficient funds. Your bank may be blocking the transaction as suspicious, especially for first-time purchases. Call your bank or approve the transaction through your banking app if a push notification appeared. Also verify that the card's billing address matches exactly what you entered. Try a different card or payment method if the issue repeats.

Mobile App Freezes or Crashes

Force-close the app and reopen it. If it keeps freezing, check whether an update is available in the App Store or Google Play — bugs in older versions are a common culprit. Reinstalling the app resolves most persistent crash issues without affecting your account data.

Search Returns No Results or Wrong Items

If the search on 1a returns empty results or irrelevant products, the filter state may be stuck. Reset all active filters and try again with a simpler query. If the search bar itself doesn't respond to input, a full page reload usually fixes it.

Images and Product Photos Don't Display

Broken product images typically mean a slow or interrupted connection during load. Disable any aggressive ad blockers or content filters in your browser — they occasionally block image domains. On mobile, switching from Wi-Fi to mobile data (or vice versa) can resolve image loading failures instantly.

Order Confirmation Email Not Arriving

Check your spam and promotions folders first. If the email isn't there after 10 minutes, log into your account and verify the order status directly — confirmation emails sometimes get delayed by mail servers even when the order went through successfully.