Is Volksbanken Raiffeisenbanken Down? Live status & outage reports

Service info and troubleshooting

Can't log into online banking account

When the system rejects your credentials repeatedly, first check if Caps Lock is active — passwords are case-sensitive. Browser cache can store outdated login data, so clear cookies and site data specifically for the banking domain. If you're using a saved password, type it manually to rule out autofill errors. Some users report success after switching from the mobile app to the desktop website or vice versa. The security token or TAN generator might need battery replacement if it's showing dim digits or error codes.

Payment transactions freeze during processing

• Keep the app open and your screen active until you see confirmation — background mode can interrupt the connection
• Check your daily transaction limit in account settings, as exceeded limits cause silent failures
• Ensure your authentication app is synced properly if you're using push-TAN
• Network switching between WiFi and mobile data mid-transaction often triggers timeouts
• Try again during off-peak hours if the issue occurs around 8-9 AM or lunch time

Mobile banking app crashes on startup

Outdated app versions frequently conflict with new iOS or Android updates. Visit the app store and install pending updates for both the banking app and your operating system. Insufficient storage space can prevent proper loading — clear cache from other apps or delete unused files. If crashes persist after updating, uninstall completely and reinstall fresh rather than just updating over the old version. Some devices require a restart after installation to properly register security certificates.

Transaction confirmations not arriving

Push notifications require proper system permissions — go to your phone settings and verify the app has notification access enabled. SMS-TAN delivery depends on mobile network coverage, not internet connection. If messages consistently fail to arrive, request the bank to verify your registered phone number matches your current SIM card. Email confirmations might land in spam folders, so add the bank's domain to your safe senders list. During high-traffic periods, TAN generation can delay up to three minutes.