Is winSIM Down? Live status & outage reports

Service info and troubleshooting

Mobile internet stops working unexpectedly

Your data connection drops even when you have network bars? First, toggle airplane mode on and off — this forces your phone to reconnect to the network. Check if you've exceeded your monthly data limit in the app under usage details. Sometimes the APN settings get corrupted after system updates. Go to mobile network settings and verify the APN is set to internet.eplus.de with APN type as default,supl. If that doesn't help, remove and reinsert your SIM card — dirt on the contacts causes connection issues more often than you'd think.

Login fails in customer portal

Can't access your account online? Clear your browser cache and cookies completely, then try again. Password managers sometimes autofill old credentials — type your password manually instead. The system locks accounts after five failed attempts, wait 30 minutes before retrying. Still stuck? Use the password reset option, but check your spam folder for the reset email. Some email providers flag automated messages incorrectly.

No signal in areas with coverage

• Restart your phone — it resolves temporary network registration issues
• Check if your SIM card is activated, new cards need 2-4 hours after ordering
• Verify your account isn't suspended due to payment issues in the app
• Test the SIM in another phone to rule out hardware problems
• Network maintenance happens without warning, wait an hour and retest

Payment processing errors during top-up

Payment methods fail for specific reasons. Insufficient funds is obvious, but banks also block online transactions they consider suspicious. Call your bank to authorize winSIM charges. PayPal payments fail when your PayPal account needs verification or has outdated payment sources. Direct debit rejections happen if your bank details changed — update them in account settings. Try a different payment method as a quick workaround.

App crashes on startup

The mobile app freezes or closes immediately? Uninstall and reinstall it — corrupted app data causes most crashes. Make sure you're running the latest version from the app store. Clear the app cache in your phone settings before opening it. If you're on an older phone model, the app might not support your OS version anymore. Use the mobile website as an alternative, it has the same features.