Is Wise Down? Live status & outage reports

Service info and troubleshooting

App crashes when opening card details

If the mobile app freezes or closes unexpectedly when you try to view your card information, clear the app cache first. On Android, go to Settings → Apps → Wise → Storage → Clear Cache. iOS users should delete and reinstall the app. Make sure you're running the latest version from your app store. If crashes persist after updating, try switching between WiFi and mobile data — sometimes connection type matters.

Payment gets stuck on processing screen

When your transfer hangs with 'processing' status for longer than expected, check if your bank has actually debited the money. Log into your bank account separately to confirm. If funds left your account but Wise shows no progress after 2 hours, the issue might be with payment provider integration. Force close the app completely and restart it. Don't attempt to send the same payment again until you've verified the first one's status, or you risk double charging.

Cannot log into account after password reset

• Clear browser cookies and cache completely before trying again
• Use incognito mode to rule out extension conflicts
• Try a different browser — some password managers interfere with login forms
• Check if Caps Lock is on when entering credentials
• Wait 15 minutes after password reset before attempting login

Recipient details won't save or validate

The system rejects valid bank details when there's a mismatch between recipient country and account format. Double-check you've selected the correct country first. For IBAN transfers, remove spaces — paste the number as one continuous string. If entering a routing number for US transfers, make sure it's exactly 9 digits. Some banks have multiple routing numbers; use the one for electronic transfers specifically.

Verification code SMS never arrives

Missing authentication codes usually mean your phone number format is incorrect in settings. It should include country code without leading zeros or plus signs, depending on the form. Check your phone's message blocking settings — security codes sometimes get filtered as spam. If you're abroad, roaming restrictions might block shortcode messages. Switch to email verification temporarily through account security settings.