Is Paysera Down? Live status & outage reports

Service info and troubleshooting

Paysera App Won't Open or Crashes

If the mobile app freezes on launch or closes immediately, start by clearing the app cache through your device settings. On Android, go to app info and tap clear cache. On iOS, delete and reinstall the app. Make sure you're running a supported OS version — outdated firmware often causes silent compatibility failures. If the issue persists after reinstalling, check whether the app stores show a pending update.

Login Fails Despite Correct Credentials

This usually comes down to one of a few things:

• Browser autofill inserting outdated or malformed credentials
• Caps Lock being active during password entry
• A corrupted session cookie blocking authentication
• Two-factor authentication code expiring before submission

Clear your browser cookies, disable autofill temporarily, and try logging in through an incognito window. For the authenticator code, make sure your device clock is synced — even a 30-second drift breaks TOTP validation.

Payment Gets Stuck in Processing

A transaction frozen in processing status is often caused by a temporary mismatch between your bank's response and the platform's confirmation system. Wait 10–15 minutes before assuming failure. If funds left your account but the payment shows no final status, contact support with the transaction ID — do not retry the payment, as duplicate charges are possible.

Transfers Not Reaching the Recipient

Double-check the IBAN digit by digit and confirm the recipient's bank accepts SEPA transfers. Some banks reject transfers if the account name doesn't closely match their records. Also verify your daily transfer limit hasn't been reached inside the account settings.

Interface Freezes During Account Navigation

Slow or frozen screens in the web version are typically a local browser issue. Disable extensions one by one to find conflicts, especially ad blockers and script managers that interfere with dynamic content loading. Switching to a different browser often resolves this instantly.

Verification Documents Not Uploading

File upload failures usually happen when the file exceeds the size limit or uses an unsupported format. Convert documents to JPEG or PDF and keep them under 5 MB. If the upload progress bar stalls, your connection may be dropping packets — switch to a wired connection or a stable Wi-Fi network and retry.