Is AFAS Software Down? Live status & outage reports

Service info and troubleshooting

AFAS Software Won't Load in Browser

Clear your browser cache and cookies, then do a hard refresh with Ctrl+Shift+R. If the page still doesn't respond, try a different browser — AFAS Profit and the self-service portal behave best in Chrome or Edge. Disable any browser extensions that might interfere with scripts, especially ad blockers and script managers.

Login Fails or Session Keeps Expiring

Check that you're using the correct environment URL provided by your administrator. Wrong subdomain addresses are a common culprit. If your credentials are correct but access is denied, your session token may have expired — log out completely, clear cookies, and sign back in. For SSO-connected accounts, confirm with your IT team that the identity provider is reachable.

Mobile App Freezes or Crashes on Launch

• Force-close the AFAS app and restart it
• Check that your device runs a supported OS version
• Clear the app cache in your phone settings
• Reinstall the app if the issue persists after a cache clear

Payroll or HR Data Not Saving

If form submissions silently fail or changes disappear after saving, the issue is usually a timeout caused by a slow or unstable connection. Switch to a wired connection or a stronger Wi-Fi signal and try again. Make sure you're not working in multiple tabs with the same record open, as this can cause write conflicts.

File Attachments Refuse to Upload

• Check file size — the portal has a per-attachment limit
• Avoid special characters in filenames
• Try a different browser if the upload button does nothing
• Confirm the file type is on the supported list for that module

Reports Take Forever to Generate

Heavy report queries time out when the server is under load or your filter scope is too wide. Narrow the date range and apply more specific filters before running the report. Schedule large exports during off-peak hours if your environment supports it.

Notifications and Messages Not Arriving

Missed in-app messages or email notifications from AFAS are usually a configuration issue rather than a network one. Verify that your notification preferences are enabled in your user profile. Check your spam folder for system emails and whitelist the sending domain with your email client.