Is Apple Music Down? Live status & outage reports

Service info and troubleshooting

App won't launch or crashes on open

If the app freezes on the loading screen or closes immediately, start with a force quit and relaunch. On iPhone, swipe the app away from the recents and open it again. If that doesn't help, reboot the device — this clears temporary cache that often causes startup failures. Still broken? Check if there's a pending iOS update: Apple frequently patches app-level bugs through system updates.

Music won't play or skips constantly

This usually comes down to one of three things: weak internet connection, corrupted local cache, or a licensing issue with your account. First, switch between Wi-Fi and mobile data to rule out network problems. If playback fails only on specific tracks, those files may be stuck in a broken download state — remove them from your library and re-add. High ping on your current network can also cause buffering even when the connection indicator looks fine.

Downloaded tracks not available offline

When offline playback stops working, the downloads are likely corrupted or the sync got interrupted mid-process. Go to your library, find the affected albums or playlists, and delete the downloads manually. Then re-download while staying on a stable Wi-Fi connection. Avoid locking the screen during the process — the app sometimes pauses downloads when the display turns off.

Search returns wrong or no results

Broken search is almost always a cache issue. Try the following steps:

• Force-close the app and reopen it
• Sign out of your Apple ID, wait 30 seconds, sign back in
• Go to Settings → General → iPhone Storage, find the app, and offload it, then reinstall

Login errors and subscription not recognized

If you're prompted to subscribe despite having an active plan, or the app says your session expired, sign out of Apple ID completely via Settings → [your name] → Sign Out. After signing back in, open the app and let it sync for a minute before doing anything. If the subscription still isn't recognized, check the App Store purchase history — the charge may have failed on renewal without any notification.

Audio quality drops unexpectedly

Dolby Atmos and lossless formats require a solid connection and supported hardware. If sound quality suddenly degrades, the app may have switched to a lower bitrate automatically. Open Settings → Music → Audio Quality and confirm the settings match what you expect. On cellular, lossless is often throttled — set a separate quality level for mobile data.