Is Spotify Down? Live status & outage reports

Service info and troubleshooting

App Won't Launch or Crashes on Start

If the desktop or mobile app refuses to open or crashes immediately, start with the basics: clear the app cache. On Android go to Settings → Apps → Spotify → Clear Cache. On iOS, reinstall the app entirely — iOS doesn't expose cache controls directly. Make sure you're running the latest version; outdated builds often break after server-side updates.

Songs Skip or Won't Play

This usually comes down to corrupted offline cache or a licensing mismatch. Try toggling Offline Mode off and back on, then restart the app. If specific tracks are greyed out, they've been pulled from the catalog in your region — nothing to fix there, the content is simply gone.

Login Errors and Account Access Issues

Failed login attempts are often caused by a mismatch between login method — for example, trying to sign in with email when the account was created via Facebook or Google. Use the 'Forgot Password' flow even if you remember the password; this resets the auth token and often clears the block. If you get an 'account temporarily locked' message, wait 30 minutes before retrying.

Playback Stutter and High Buffering

Poor streaming quality or constant buffering points to bandwidth issues on the client side. Lower the streaming quality in Settings → Audio Quality → Streaming. Also check if other apps are eating bandwidth in the background. Switching from Wi-Fi to mobile data (or vice versa) can help isolate where the bottleneck is.

Payment Not Going Through

• Check that your card supports recurring international charges — some banks block subscription services by default
• Try a different browser if paying via the website; Safari occasionally has issues with the checkout flow
• Use the mobile app to complete payment instead of the desktop client
• If the error persists, remove the payment method and add it again from scratch

Downloaded Tracks Disappear

Offline downloads vanish when you haven't connected to the internet for 30 days — the app requires periodic online verification. They also get wiped if you log out or reinstall. Re-download your playlists after logging back in and keep at least one online session per month to avoid losing them again.