Is Bundesagentur für Arbeit Down? Live status & outage reports

Service info and troubleshooting

Login page won't load or times out

Your browser cache might be holding outdated session data. Clear cookies and cached files specifically for arbeitsagentur.de, then restart the browser. If the login portal still doesn't respond, switch to a different browser—Firefox or Edge often work when Chrome struggles. Check if your antivirus or firewall blocks the authentication process; temporarily disable it to test.

Error messages during file uploads

The portal accepts specific formats and file sizes. PDFs work best, while some image formats trigger rejections. Keep documents under 5MB and avoid special characters in filenames. If uploads fail repeatedly, your internet connection might be dropping packets—switch from Wi-Fi to a wired connection or try uploading from your phone using mobile data.

Personal account dashboard shows blank pages

• Update your browser to the latest version
• Enable JavaScript in browser settings
• Disable browser extensions temporarily, especially ad blockers
• Try accessing the account in incognito mode
• Reset your browser's site permissions for the domain

Application forms freeze mid-completion

The system auto-saves progress every few minutes, but unstable connections interrupt this. Work on forms during off-peak hours—early mornings or late evenings. Save drafts manually using the provided buttons rather than relying on auto-save. If the interface freezes, don't refresh immediately; wait 30 seconds to let background processes complete.

Verification codes never arrive via email

Check your spam folder first. Email providers sometimes flag automated messages from government domains. Add the sender address to your contacts list. If codes still don't arrive after 10 minutes, request a new one—the old code expires anyway. SMS delivery works faster when email fails, so update your phone number in account settings as a backup option.

Search function returns no results

Avoid overly specific search terms. The database responds better to general keywords than exact phrases. Remove filters one by one to identify what's limiting results. Clear your search history in the portal settings—corrupted search cache causes empty results. Try searching in German rather than translated terms; the system indexes content in its original language.