Is Stadtwerke München Down? Live status & outage reports

Service info and troubleshooting

Website loads slowly or times out

The portal often struggles during peak hours, especially early morning or around 6 PM when many customers check their accounts. Your browser cache might be overloaded with old data. Clear it through settings, then restart the browser. Try switching from Chrome to Firefox or Safari. If the page still won't load, your internet connection might be dropping packets. Reset your router by unplugging it for 30 seconds.

Customer portal login fails repeatedly

• Double-check your customer number and password. The system is case-sensitive
• Wait 15 minutes if you've entered wrong credentials three times. The account locks temporarily
• Use the password reset function if you're certain your details are correct
• Try logging in from a different device to rule out local browser issues

Payment processing gets stuck

When you submit a payment and it just spins without confirmation, don't click again. You might trigger duplicate transactions. Close the browser completely and check your bank account after 10 minutes. The payment usually goes through despite the interface freezing. If nothing appears in your transaction history after an hour, the attempt failed and you can retry safely.

Mobile app crashes on startup

The SWM app needs updated operating system support. Check if your phone runs at least iOS 13 or Android 8. Uninstall and reinstall the app. This fixes corrupted files that cause immediate crashes. Make sure you have at least 500MB free storage. The app won't run properly if your phone's memory is full.

Meter reading submission won't accept values

The online form rejects readings that seem too different from last year's consumption. If your usage genuinely changed, call customer service to submit manually. Check that you're entering numbers without spaces or units. The system wants just digits. Sometimes the form breaks on older browsers. Update to the latest version or use a different device.

PDF bills won't download or open

Your PDF reader might be outdated. Download Adobe Reader or use your browser's built-in viewer. The files are usually 200-400KB. If download stops at 0%, disable browser extensions temporarily. Ad blockers sometimes interfere with document downloads. Right-click the download link and choose save target as instead of direct opening.