Is Auswärtiges Amt Down? Live status & outage reports

Service info and troubleshooting

Website doesn't load or shows errors

When the Auswärtiges Amt portal refuses to load, first check your internet connection by opening other sites. Clear your browser cache and cookies—accumulated data often causes conflicts with government portals. Try accessing the site from incognito mode or a different browser. If you see a timeout error, your DNS might be slow—switch to Google DNS (8.8.8.8) or Cloudflare (1.1.1.1) in network settings. Disable browser extensions temporarily, especially ad blockers and security tools that interfere with official websites.

Appointment booking system freezes or crashes

• Load the appointment portal during off-peak hours, typically early morning or late evening
• Use a desktop browser instead of mobile—the booking interface works more stable on larger screens
• Disable auto-fill features that sometimes submit incomplete forms
• Keep only one browser tab open with the appointment system
• Screenshot each step in case you need to restart the process

Login credentials rejected repeatedly

Double-check you're using the correct reference number from your application documents—not your passport number or birth date. Government portals distinguish between similar characters: zero vs letter O, one vs lowercase L. If you've recently changed your password, wait 15 minutes before attempting login again as systems need sync time. Reset your password using the official recovery link, but check your spam folder for the reset email—government domains sometimes get filtered.

PDF forms won't open or display correctly

Government forms require Adobe Acrobat Reader, not browser built-in viewers. Download the latest version directly from Adobe. After downloading a form, save it to your device first, then open with Acrobat—never fill forms directly in the browser. If fields appear greyed out, right-click the PDF, select Properties, and enable editing permissions. Some forms need specific Reader versions mentioned in the download section.

Document upload fails or gets stuck

Resize images before uploading—most portals have a 5MB limit per file. Convert iPhone HEIC photos to JPG using free online converters. Scan documents at 300 DPI, not higher—excessive quality creates oversized files that timeout during upload. Check file names contain only Latin letters and numbers without special characters. If upload stalls at 99%, don't refresh—wait three minutes as the server processes your file.