Is Bite Down? Live status & outage reports

Service info and troubleshooting

Login Fails on the Bite App

If you can't sign into your account, start with the basics: check that your phone number and password are entered correctly, then try resetting the password via SMS. Clear the app cache on Android (Settings → Apps → Bite → Clear Cache) or delete and reinstall the app on iOS. If the issue persists, make sure your operating system is up to date — older versions sometimes lose compatibility with the current app build.

Website Not Loading or Responding

A frozen or blank Bite website is usually a browser-side problem. Clear cookies and cached files, then try a different browser or switch to an incognito window. If nothing works on multiple browsers, the issue is likely on the server side — wait 15–30 minutes and try again.

Mobile Internet Stops Working

When mobile data cuts out unexpectedly, check these points:

• Toggle airplane mode on and off to force a network reconnect
• Go to APN settings and confirm the correct access point is configured for Bite
• Remove and reinsert your SIM card
• Check whether your data package has run out in the self-service portal

If the issue only appears indoors, it's most likely a coverage gap rather than an account problem.

No Signal in a Specific Area

Weak or absent signal in certain locations is tied to network coverage density. Switching between 4G and 3G manually in your phone's network settings can sometimes lock onto a more stable band. Top floors and basements often have the worst reception — moving closer to a window usually helps.

Payment Doesn't Go Through

Failed payments in the self-service portal can happen because of expired card details, insufficient funds, or a bank-side block on online transactions. Update your card information in the account settings, then contact your bank to confirm that internet payments are enabled. Using a different card or a bank transfer is a reliable fallback.

SMS Messages Not Delivered

If outgoing messages aren't reaching recipients, the problem can sit on either end. First, check whether your SMS package is still active. Then verify the number format — Bite requires the full international format with a country code for cross-border messages. If the issue only affects one contact, ask them to check whether their inbox is full or their number is active.

High Ping During Mobile Browsing

Persistent latency on mobile data is often caused by network congestion during peak hours (typically evenings) or by being at the edge of a cell tower's range. Switching from 4G to 3G can occasionally give a more stable — if slower — connection. Restarting the mobile data connection refreshes the session and sometimes brings ping back to normal levels.