Is Bundesministeriums für Gesundheit Down? Live status & outage reports

Service info and troubleshooting

Website won't load or times out

First, check if your internet connection works properly by opening other government websites. Clear your browser cache and cookies — this fixes about 70% of loading issues. Press Ctrl+Shift+Delete in Chrome or Firefox, select 'All time' and tick all boxes. If the main page loads but internal sections don't, try a different browser. Sometimes outdated browser versions can't handle modern security certificates used by government portals.

Error logging into personal account

• Double-check your credentials are entered correctly, including proper capitalization
• Reset your password through the official recovery link sent to your registered email
• Disable browser extensions temporarily, especially password managers that might autofill incorrect data
• Make sure cookies are enabled in your browser settings
• Wait 30 minutes if you see 'account locked' — the system blocks access after multiple failed attempts

Documents won't upload or download

File upload problems usually come from size limits or format restrictions. The portal accepts PDF, JPG, and PNG files up to 10MB each. Convert your documents if they're in different formats. For download issues, disable your antivirus temporarily — some security software blocks government file transfers by mistake. Right-click the download link and choose 'Save as' instead of just clicking it.

Search function returns no results

Remove special characters from your search query and use simple keywords. The search engine doesn't handle umlauts well in some cases, so try 'ae' instead of 'ä', 'oe' instead of 'ö'. If you're looking for specific forms or documents, navigate through menu categories instead — direct links work more reliably than search.

Page freezes or responds slowly

High server load during business hours (9 AM to 4 PM) causes most slowdowns. Try accessing the portal early morning or after 6 PM. Close unnecessary browser tabs — government websites require significant memory. If a form freezes while you're filling it out, don't refresh immediately. Wait two minutes, then save a draft if that option exists before reloading.