Is Bosch Smart Home Down? Live status & outage reports

Service info and troubleshooting

App won't connect to Smart Home Controller

The mobile app loses connection to the controller even when your phone is on the same Wi-Fi network. First, check that the controller has a solid green LED light. If it's blinking or off, restart it by unplugging for 30 seconds. Make sure your router hasn't assigned a new IP address to the controller — reserve a static IP in your router settings to prevent this. Also verify that your firewall isn't blocking ports 8443 and 8444, which the system uses for local communication.

Devices show as offline in the app

• Check the battery level in wireless devices — low battery causes frequent disconnections
• Move the controller closer to affected devices or add a Smart Plug to extend the mesh network range
• Remove and re-pair the device through the app if it hasn't responded for over 24 hours
• Restart your router if multiple devices drop simultaneously

Smart Home app crashes on launch

Force close the app completely and clear its cache through your phone's settings. On Android, go to Settings > Apps > Bosch Smart Home > Storage > Clear Cache. For iOS, delete and reinstall the app. Make sure you're running the latest version from the App Store or Google Play. Outdated app versions often conflict with recent controller firmware updates.

Scenes and automations don't trigger

Automations fail when the controller can't reach a device in the scene sequence. Open each scene and test individual devices — one offline device blocks the entire automation. Check that time-based triggers have the correct timezone settings. After power outages, the controller may need 5-10 minutes to rebuild its device network before automations resume working.

High latency when controlling devices remotely

Remote access depends on your home internet upload speed. Commands sent through mobile data take longer because they route through Bosch servers. Test your home connection's upload speed — anything below 5 Mbps causes noticeable delays. Restart the controller and router to refresh the remote connection. If latency persists during evening hours, your ISP may be throttling bandwidth during peak times.