Is DKB Down? Live status & outage reports

Service info and troubleshooting

Banking app won't open or crashes

The DKB-Banking app sometimes fails to launch or crashes during use. First, check if you're running the latest version — outdated builds often conflict with current security protocols. Clear the app cache through your phone settings, then restart your device. If crashes persist when opening specific features like the mailbox or transaction history, uninstall completely and download a fresh copy from the official store. Make sure your operating system meets minimum requirements, as older Android or iOS versions may lack necessary security certificates.

Login fails with correct credentials

• Double-check that Caps Lock is off and you're entering the exact password without extra spaces
• Browser autocomplete sometimes inserts old credentials — type manually to verify
• Clear cookies and site data for dkb.de, as corrupted session files block authentication
• Try a different browser or incognito mode to rule out extension interference
• Wait 30 minutes if you've made multiple failed attempts, as the system temporarily locks access

Payment confirmation codes never arrive

Missing TAN codes for transactions usually trace back to outdated contact information. Log into the web portal and verify your registered phone number or email matches your current details. Network delays can hold up SMS delivery by 5-10 minutes, so don't request multiple codes rapidly. Check your spam folder for email TANs. If you're using the photoTAN method, ensure your phone camera has proper lighting and holds steady while scanning — blurry captures won't generate valid codes.

Online banking portal loads slowly

Heavy page load times often come from overloaded browser cache or too many active extensions. Disable ad blockers temporarily, as they sometimes interfere with banking portal scripts. Close unnecessary browser tabs to free up memory. If you're on public WiFi, switch to mobile data — shared networks frequently throttle secure connections. Desktop users should check if background applications are consuming bandwidth through automatic updates or cloud syncing.

Transfer gets stuck on processing

When outgoing payments show pending status beyond normal timeframes, first verify the recipient's IBAN was entered correctly — one wrong digit sends the transaction into manual review. Transactions initiated after 18:00 on weekdays typically process next business day. If the amount exceeds your daily transfer limit, you'll need to split it or request a temporary increase through customer service. Check that your account has sufficient cleared funds, as pending deposits don't count toward available balance.