Is Doccle Down? Live status & outage reports

Service info and troubleshooting

Doccle Won't Load at All

If the platform refuses to open, start with the basics: clear your browser cache and cookies, then try a hard reload. Chromium-based browsers sometimes cache broken responses that block the page from rendering. If the site still doesn't respond, check whether your DNS resolver is the bottleneck — switching to 8.8.8.8 or 1.1.1.1 occasionally fixes silent loading failures. Also confirm the issue isn't isolated to one browser by testing in a second one.

Login Fails Despite Correct Credentials

Authentication errors on Doccle are often tied to session conflicts or identity provider issues, since the service relies on itsme or eID for login.

• Make sure your card reader drivers are up to date if you use eID
• Try logging out of itsme completely and re-authenticating from scratch
• Disable browser extensions, especially password managers that auto-fill conflicting data
• Check that your system clock is accurate — token-based auth breaks silently when time is off by more than a few minutes

Documents Not Appearing After Login

Syncing between the platform and connected senders can lag. Pull down to refresh on mobile or force a full page reload on desktop. If documents are confirmed sent by the issuer but still missing, revoke and re-grant access permissions for that specific sender inside your account settings. This re-triggers the document handshake.

Mobile App Freezes or Crashes

Outdated app versions are the most common culprit. Check the App Store or Google Play for a pending update. If the app freezes mid-session, force-close it entirely rather than just backgrounding it. On Android, clearing the app cache from system settings often resolves persistent freezing without losing any data.

Notifications Not Arriving on Mobile

• Go into your phone's notification settings and confirm Doccle has permission to send alerts
• Check that battery optimization isn't killing the app's background processes
• On iOS, toggling notifications off and back on in settings often resets a stuck permission state

Slow Interface and High Response Times

A sluggish interface usually points to a weak or unstable connection rather than a server problem. Run a quick speed test to rule out your own network. If speeds are fine, try switching from Wi-Fi to mobile data or vice versa — routing differences can dramatically affect latency to Belgian-hosted services. Peak hours around midday sometimes cause noticeable slowdowns server-side.

PDF Documents Failing to Open

If documents render as blank pages or throw an error, the issue is usually the built-in browser PDF viewer conflicting with the file format. Download the document directly to your device and open it with a dedicated reader. On mobile, make sure you have a PDF app installed, since some stripped-down devices lack a default handler for the file type.