Is ElitePartner Down? Live status & outage reports

Service info and troubleshooting

Login fails after password reset

If you cannot access your account after changing credentials, clear your browser cache and cookies. Most login issues happen because old session data conflicts with new authentication tokens. Try using incognito mode first to verify this is the problem. For mobile app users, force-close the application completely and reopen it. If that doesn't help, uninstall and reinstall the app to clear all stored data.

Messages don't send or appear stuck

• Check your internet connection stability, not just if it's connected
• Switch between WiFi and mobile data to identify the issue source
• Update the app to the latest version from your store
• Clear the app cache in your phone settings under storage options
• Restart your device to refresh system resources

Profile photos won't upload

Image upload problems usually relate to file size or format. The platform accepts JPEG and PNG files up to 10MB. Compress large images using free online tools before uploading. Also verify your internet connection can handle uploads, not just downloads. Mobile users should check app permissions to ensure camera and storage access are enabled. Sometimes switching from WiFi to cellular data resolves upload timeouts.

Search filters return no results

This happens when filter combinations are too restrictive. Remove some criteria one by one until results appear, then you'll know which filter caused the issue. Clear your search history and reset all filters to default settings. Browser extensions that block scripts can interfere with search functionality, so disable them temporarily to test.

Payment declined despite valid card

Verify your card supports international transactions and has sufficient funds. Some banks block dating service payments automatically. Contact your bank to whitelist these transactions. Try a different payment method like PayPal or direct debit. Clear your browser cookies before retrying payment, as expired session data can trigger declines. Ensure your billing address matches exactly what your bank has on file.