Is Esselunga Down? Live status & outage reports

Service info and troubleshooting

Esselunga App Refuses to Open

If the Esselunga app crashes on launch or stays on a blank screen, the most common cause is an outdated version. Go to the App Store or Google Play, check for pending updates, and install them. If the app is already up to date, clear its cache through your phone settings under the app management section. A full reinstall often resolves persistent startup failures.

Login Errors in Personal Account

Authentication problems usually come down to a few fixable things:

• Try resetting your password using the email linked to your account, even if you're sure the current one is correct — stored passwords sometimes get corrupted after app updates
• Make sure cookies and local storage are enabled if you're logging in through a browser
• Check that your account hasn't been temporarily locked after multiple failed attempts; in that case, wait 15–30 minutes before trying again
• Disable any browser extensions that interfere with form submissions

Payment Not Going Through at Checkout

A failed payment during online grocery checkout is usually not a service outage. First, verify that your card supports online transactions and that 3D Secure is activated with your bank. If the payment screen freezes after you enter card details, the session may have timed out — go back, rebuild your cart, and try again with a fresh session. Using a different browser can also clear the issue.

Product Search Returns No Results

When the search bar stops responding or returns empty results for common items, the page likely has a stale cache. Force-refresh the browser with Ctrl+Shift+R on desktop. On mobile, close the app completely and reopen it. If filters were applied during a previous session, reset them — they sometimes persist and block all results.

Slow Loading and Frozen Interface

Heavy catalog pages with images can time out on slower connections. Switch to a stable Wi-Fi connection if you're on mobile data, and check whether other sites load normally to rule out a local network issue. If the interface freezes mid-session specifically on the cart or checkout page, it's often a JavaScript conflict — switching to a Chromium-based browser resolves this in most cases.

Order Confirmation Email Not Arriving

Check your spam folder first. If nothing is there, confirm that the email address saved in your profile is spelled correctly. Some mail providers block transactional emails by default — add the Esselunga sender domain to your safe senders list. If the problem repeats across multiple orders, contact support and ask them to verify the notification settings on the account side.