Is Exact Down? Live status & outage reports

Service info and troubleshooting

Can't Log Into Your Exact Account

Login failures are usually tied to cached credentials or a browser storing an outdated session. Clear your browser cookies and cache, then try again. If you use single sign-on through Microsoft or Google, check that your identity provider isn't blocking the request. Resetting your password via the official login page solves it in most cases when nothing else works.

Exact Online Not Loading in Browser

If the dashboard refuses to open or stalls at a blank screen, start by switching browsers. Exact Online works best in up-to-date Chrome or Edge. Disable browser extensions one by one — ad blockers and script managers frequently interfere with the app's JavaScript. Also confirm your internet connection is stable, since even minor packet loss can prevent the app from initializing properly.

Invoices or Documents Won't Upload

File upload issues usually come down to format restrictions or file size limits. Supported formats include PDF, JPEG, and PNG. Files over the platform's size cap will silently fail. Try compressing the document or splitting it into smaller parts. If the problem persists across file types, the issue may be a temporary server-side limitation — waiting a few minutes before retrying often helps.

Payment Transactions Failing or Stuck

When a payment doesn't go through, check the following:

• Confirm your bank account is linked and verified in the settings
• Make sure the payment mandate is active and not expired
• Check that the transaction amount doesn't exceed your bank's daily limit
• Look for any error codes shown after the failed attempt and search the Exact support portal with that code

Reports Take Too Long to Generate

Slow report generation usually happens when the selected date range is too wide or the dataset is very large. Narrow the period, apply filters to limit the data scope, and avoid running heavy reports during peak business hours. If processing times stay abnormally high, it may reflect temporary load on the server infrastructure.

Mobile App Freezes or Crashes

Outdated app versions are the most common cause of freezing on both iOS and Android. Update to the latest release from the App Store or Google Play. If the app crashes on launch, clear its cache through your device settings. On Android, revoking and re-granting storage permissions can also resolve startup failures.

Syncing Data Between Modules Fails

When data stops syncing between Sales, Finance, or other modules, it's often a configuration issue rather than a bug. Check that the integration settings between modules are still active and that API connections haven't been accidentally disabled after an account change or user permission update.