Is App Store Down? Live status & outage reports

Service info and troubleshooting

App doesn't download or install

If a download gets stuck at 0% or the progress bar freezes, start by canceling the download and trying again. Go to your purchase history, find the app, and tap the cloud icon to reinitiate. If the issue persists, sign out of your Apple ID under Settings → [your name] → Sign Out, then sign back in.

Payment fails at checkout

A declined card during purchase usually means the billing address doesn't match what your bank has on file, or the card has expired. Open Settings → [your name] → Payment & Shipping, remove the card, and re-add it with accurate details. If your account has an outstanding balance, Apple blocks new purchases until it's cleared.

Can't log in to Apple ID

If two-factor authentication codes aren't arriving, check that your trusted phone number is still active. You can request the code via a trusted device instead. For repeated login failures, go to iforgot.apple.com to reset credentials — just make sure you're on a stable connection first.

Apps won't update

• Open the App Store, tap your profile icon, and pull down to refresh the update list
• Check available storage: updates fail silently when the device has less than 1 GB free
• If specific apps are stuck, delete and reinstall them — your data synced to iCloud won't be lost
• Make sure the Apple ID signed in matches the account that originally purchased the app

Slow download speeds

Slow speeds inside the store are rarely the store's fault. Run a quick speed test — if you're below 10 Mbps, the bottleneck is your network. On Wi-Fi, try switching to a different band or moving closer to the router. On cellular, check that App Store isn't restricted under Settings → Cellular → App Store toggle.

Server connection errors

Error messages like 'Cannot connect to App Store' typically appear during Apple's maintenance windows or after a system update rollout. Check Apple's System Status page at apple.​com/​support/​systemstatus to see if the storefront is affected. In most cases, waiting 10–15 minutes and retrying is enough.