Is FeWo‑direkt Down? Live status & outage reports

Service info and troubleshooting

Login page doesn't load or freezes

When the login screen stays blank or stops responding, first clear your browser cache and cookies. Outdated cached data often blocks the authentication process. If you're using the mobile app, force close it completely and restart your device. Check if your browser allows third-party cookies — the platform requires them for session management. Try switching to a different browser or using incognito mode to rule out extension conflicts.

Payment processing fails at checkout

• Verify your card has international transactions enabled — many banks block cross-border payments by default
• Check if your card's security limit allows the transaction amount
• Ensure the billing address matches exactly what your bank has on file
• Try a different payment method — sometimes specific card networks experience temporary processing issues
• Contact your bank to confirm they didn't flag the transaction as suspicious

Search results won't display or load

Slow or missing search results usually stem from connectivity hiccups or server load during peak booking seasons. Reduce your search filters to minimize query complexity — remove specific amenity requirements temporarily. Clear your browser's site data for the domain, then run the search again. Mobile app users should check for pending updates in their app store, as older versions sometimes struggle with database queries.

Messages to property owners not sending

Outbound messages get stuck when attachment sizes exceed limits or network interruptions occur mid-send. Remove any photos or documents temporarily and send text only first. Check your spam folder — sometimes delivery confirmations land there. The platform logs you out after inactivity, so refresh the page and verify you're still authenticated before composing longer messages. If using mobile data, switch to WiFi for more stable transmission.

Property photos won't load in listings

Missing images typically indicate content delivery network delays or corrupted image files. Refresh the specific listing page rather than your entire browser. Try accessing the same property from another device — if photos appear there, the issue sits with your original device's image rendering. Disable any ad blockers or privacy extensions that might block image servers. On mobile apps, reinstalling often resolves persistent media loading problems.