Is KAYAK Down? Live status & outage reports

Service info and troubleshooting

Search results fail to load

When flight or hotel search returns nothing or freezes mid-process, start with basics. Clear your browser cache and cookies—outdated data often conflicts with updated search algorithms. Try switching browsers entirely: Chrome, Firefox, and Safari handle KAYAK differently. Mobile app users should force-close and restart. If searches still hang, your internet connection might be unstable. Run a speed test and check if other travel sites work normally. Sometimes firewall settings block specific search queries, so temporarily disable extensions like ad blockers.

Payment keeps getting declined

• Contact your bank first—international transactions trigger fraud alerts automatically
• Verify your card supports online purchases and has sufficient funds
• Check if your billing address matches bank records exactly, including zip code
• Try a different payment method: credit card instead of debit, or PayPal
• Clear browser cookies before retrying—payment gateways cache failed attempts
• Switch from app to desktop site or vice versa

Can't log into account

Password reset emails take up to 10 minutes. Check spam folders and promotions tabs. If you're entering credentials correctly but still locked out, your session might be corrupted. Log out from all devices through account settings if accessible, then try again from one device. Browser autofill sometimes inserts extra spaces—type credentials manually. Account security locks kick in after multiple failed attempts; wait 30 minutes before retrying.

App crashes on startup

Delete and reinstall the app completely. Before doing so, ensure your phone's operating system meets minimum requirements—older iOS or Android versions aren't supported. Free up storage space: apps need room for temporary data. Restart your phone to clear memory. If crashes persist during specific actions like opening filters or maps, report the exact sequence through app store reviews—developers track these patterns.

Confirmation emails not arriving

Booking confirmations should arrive within minutes. First, search your entire inbox for booking reference numbers. Add noreply domains to your contacts to prevent filtering. Email servers sometimes delay batch messages during peak hours. Log into your account directly—confirmations always appear there regardless of email delivery. If urgent, contact the airline or hotel directly with your booking reference, which displays immediately after purchase.