Is Vivi Down? Live status & outage reports

Service info and troubleshooting

App Won't Load or Crashes on Launch

If the Vivi app freezes on the splash screen or closes immediately, start by clearing the app cache. On Android, go to Settings → Apps → Vivi → Clear Cache. On iOS, delete and reinstall the app. Make sure your OS version meets the minimum requirements listed in the app store — older firmware is a common culprit.

Login Errors in the Personal Account

A failed login usually comes down to one of three things: incorrect credentials, an expired session token, or a temporary server-side issue. Try resetting your password via the 'Forgot password' link. If the reset email doesn't arrive within five minutes, check your spam folder. Clearing browser cookies and switching to a different browser often resolves persistent login loops on the web version.

Payment Not Going Through

• Confirm your card details are entered correctly, including the billing address if required.
• Check that your bank hasn't blocked the transaction — some banks flag rail ticket purchases as unusual activity.
• Try a different payment method: another card or a supported digital wallet.
• Disable any browser extensions that interfere with payment forms, such as ad blockers.
• If the amount was debited but no confirmation arrived, wait 15 minutes before retrying — duplicate charges can occur if you submit twice.

Booking Confirmation Email Not Received

If the confirmation doesn't show up after a completed purchase, the issue is almost always on the email delivery side. Check your spam and promotions folders first. Log into your Vivi account and navigate to booking history — your ticket should appear there even if the email is missing. You can download the ticket PDF directly from that page.

Search Returning No Results or Wrong Routes

This typically happens when the departure or arrival station name is entered in an unexpected format. Use the autocomplete suggestions rather than typing the full name manually. If results still don't appear, the selected travel date might fall outside the current timetable window. Refresh the page and re-enter your search — a stale session can cause the search index to return empty responses.

Slow Interface and High Response Times

Lag in the booking flow is usually tied to network latency rather than the service itself. Run a quick speed test — anything below 5 Mbps on a mobile connection can cause timeouts during seat selection. Switch from mobile data to Wi-Fi if available. On desktop, try a wired connection and close background tabs consuming bandwidth.

Ticket QR Code Not Displaying

• Force-refresh the ticket page with Ctrl+Shift+R on desktop.
• If the QR code loads as a broken image, the media asset may have failed to fetch — toggle airplane mode off and on to reset the connection.
• Download the ticket as a PDF while you have connectivity so you have an offline backup before boarding.