Is GVB Down? Live status & outage reports

Service info and troubleshooting

App Won't Open or Crashes on Launch

The GVB app sometimes fails to start after an OS update or if the cached data has grown too large. Force-close the app, clear its cache in your phone settings, then reopen it. If that doesn't help, uninstall and reinstall the latest version from the App Store or Google Play. Make sure your OS version meets the app's minimum requirements listed on the store page.

Login Fails or Account Won't Authenticate

If you're entering the correct credentials but keep hitting an error, the session token may have expired. Log out completely, clear the app data, and log back in. Resetting your password via email also refreshes the authentication state. Check that your device clock is set to automatic — a wrong time zone can break token validation.

Payment Not Going Through

Card rejections at checkout are often caused by one of these:

• Your bank's 3D Secure step fails because the bank app isn't installed or is outdated
• The billing address saved in the GVB account doesn't match your card details
• Your bank blocks foreign or digital transactions by default — call them to enable it
• The card has insufficient funds or a daily online spending limit set too low

Try a different card or use a mobile wallet like Apple Pay or Google Pay as an alternative.

OV-chip Balance Not Refreshing

After a top-up, the balance sometimes stays outdated on screen. Pull down to manually refresh the balance view. If the figure still doesn't update after a few minutes, close and reopen the app. Slow mobile data can delay the sync — connect to Wi-Fi and check again.

Journey Planner Returns No Results

Search errors in the route planner usually come down to a poor connection or an API timeout on the server side. Check that mobile data is active and signal is stable. If you're on Wi-Fi, try switching to mobile data instead. Restarting the app and repeating the search resolves this in most cases.

Tickets Not Showing After Purchase

Completed purchases occasionally don't appear in your ticket list right away. Wait thirty seconds and refresh the section. If the ticket is still missing, check your email for a purchase confirmation — that proves the transaction went through. Contact GVB support with the order reference if the ticket remains absent after an hour.

Notifications and Alerts Not Arriving

Go to your device's system settings and confirm that notifications are enabled for the app. On iOS, also check that Background App Refresh is turned on, otherwise alerts can't reach you when the app is closed. If settings look correct but messages still don't arrive, reinstalling the app resets the push notification registration.