Is Hinge Down? Live status & outage reports

Service info and troubleshooting

App crashes on startup or freezes

If Hinge closes immediately after opening or gets stuck on the loading screen, your device might be running an outdated version. Head to the App Store or Google Play and check for updates. Install the latest version and restart your phone. Clear the app cache in your phone settings if the problem persists. For iPhone users, go to Settings, find Hinge, and toggle off background app refresh, then turn it back on. Android users should navigate to Settings, Apps, Hinge, Storage, and tap Clear Cache.

Messages not sending or getting stuck

When your messages show a loading icon but never actually send, check your internet connection first. Switch between Wi-Fi and mobile data to see if one works better. If you're on Wi-Fi, move closer to the router or restart it. The app might also need a fresh login. Log out completely, close the app, wait 30 seconds, then log back in. This resets your connection to the server and usually fixes message delivery issues.

Photos and videos won't upload

• Make sure Hinge has permission to access your camera and photo library in your phone settings
• Large files over 10MB might time out, so compress images before uploading
• Try uploading over Wi-Fi instead of cellular data if you have a weak signal
• Delete photos you don't need from the app and re-add them fresh
• Restart the app after changing any permissions

Profile pictures not displaying correctly

Blank spaces where photos should appear usually mean a temporary server sync issue. Pull down on your profile screen to refresh it manually. If that doesn't work, log out and back in to force a full sync. Sometimes cached data gets corrupted, so clearing the app cache helps. On rare occasions, the specific photo file might be incompatible, try uploading a different format like JPEG instead of PNG.

Cannot log in or account keeps signing out

Double-check that you're using the correct phone number or email address associated with your account. If you're using social login through Facebook, make sure that app is also updated and you're logged in there. Getting logged out repeatedly might mean someone else accessed your account, so change your password immediately. Delete and reinstall the app if authentication errors continue, but remember this means downloading everything fresh.