Is Snapchat Down? Live status & outage reports

Service info and troubleshooting

App crashes when opening camera

The camera feature freezes or the entire app shuts down right after launch. This usually happens due to corrupted cache files or conflicting permissions. Clear the app cache through your phone settings, then reinstall if the problem persists. Make sure camera permissions are enabled in system settings. For Android users, clearing the app data often resolves stability issues.

Snaps won't send or get stuck

• Check your internet connection by switching between Wi-Fi and mobile data
• Close and reopen the app to refresh the connection
• Ensure you have enough storage space on your device
• Try sending a smaller file or compress media before sending
• Update to the latest app version from the store

Messages fail to load conversations

Chats appear blank or show an endless loading spinner. This typically stems from server sync issues or local database errors. Log out completely, wait a minute, then log back in. If that doesn't work, uninstall and reinstall the app while ensuring you remember your login credentials.

Stories don't play or buffer endlessly

Video stories freeze after a second or refuse to load. Poor network speed is the main culprit. Run a speed test to confirm your connection delivers at least 3 Mbps download. Restart your router or switch to a different network. Lowering video quality in app settings can help on slower connections.

Login errors and verification problems

The app rejects your password or verification codes never arrive. Double-check you're entering the correct credentials without extra spaces. Request a new code after waiting two minutes. Check your spam folder for emails. If SMS codes don't come through, try email verification instead or contact your mobile carrier about message filtering.

Filters and lenses won't load

Augmented reality features show blank screens or fail to appear. Enable location services for the app, as many lenses are geo-specific. Restart the app and ensure you have a stable connection since filters download in real-time. Outdated app versions lack newer features, so update immediately.