Is HOT Down? Live status & outage reports

Service info and troubleshooting

HOT Website Won't Load

Clear your browser cache and cookies, then try reloading the page. If it still doesn't respond, switch to a different browser or try incognito mode. DNS issues can also block access — switching to Google DNS (8.8.8.8) or Cloudflare (1.1.1.1) often fixes this quickly.

Can't Log Into Your Personal Account

Double-check that caps lock is off and you're entering the correct phone number or email tied to your account. If the password reset email isn't arriving, check your spam folder. Sometimes the session simply expires — close the app fully and reopen it. On mobile, clearing the app cache under device settings resolves login loops.

HOT App Freezes or Crashes

• Update the app to the latest version from the store
• Free up storage space on your device — less than 1 GB free can cause instability
• Restart your phone before relaunching
• Reinstall the app if crashes persist after an update

Payment Not Going Through

A declined payment usually comes down to one of three things: insufficient funds, card restrictions on online transactions, or a session timeout during checkout. Contact your bank to confirm that internet payments are enabled on your card. Also make sure your billing details in the account match exactly what your bank has on file.

Mobile Internet Is Slow or Drops

• Toggle airplane mode on and off to force a network reconnect
• Check whether you've exceeded your data plan limit for the month
• Move closer to a window or open area if you're in a building with thick walls
• Restart your SIM by removing and reinserting it

SMS Messages Not Being Received

If verification codes or regular messages aren't arriving, the issue is often a full message inbox or a blocked sender filter. Delete old messages to free space. If the problem is with two-factor codes specifically, check whether your number is correctly set in the account settings. Network congestion during peak hours can also delay SMS delivery by several minutes.

High Ping on Mobile Network

Ping spikes usually point to network congestion or a weak signal rather than a device problem. Try switching between 4G and 3G manually in your network settings to find a more stable band. If you're indoors, repositioning near a window can drop latency noticeably. Rebooting your router, if you're on home internet through HOT, clears ARP tables and often brings ping back to normal levels.

Video Content Won't Play

Check your connection speed first — streaming typically needs at least 5 Mbps for stable HD playback. If speed is fine, log out and back in to refresh your session token. On the app, clearing cached data under storage settings fixes playback failures caused by corrupted temporary files.