Is HTM Down? Live status & outage reports

Service info and troubleshooting

HTM Website Won't Load

If the HTM site refuses to open, start with the basics: clear your browser cache, try a different browser, or switch from Wi-Fi to mobile data. DNS issues are a common culprit — switching to 8.8.8.8 or 1.1.1.1 often resolves them instantly. If the problem persists across multiple devices and networks, the service itself may be temporarily down.

Login Fails in Personal Account

Double-check that Caps Lock is off and you're entering the correct credentials. If HTM uses SMS-based two-factor authentication, make sure your phone has signal and the code hasn't expired. Resetting the password through the official recovery flow usually fixes persistent login blocks. Also check whether cookies are enabled — some account systems won't authenticate without them.

Payment or Transfer Not Going Through

This usually comes down to one of a few things:

• The card details entered have a typo or the card has expired
• Your bank is blocking the transaction — call them or approve it via your banking app
• The session timed out mid-payment — refresh and start over
• Daily transfer limits have been reached on either the sender or recipient side

If the amount was debited but the transaction shows as failed, wait 10–15 minutes before retrying — duplicate charges often reverse automatically.

HTM App Freezes or Crashes

Force-close the app and reopen it. If that doesn't help, clearing the app cache (without uninstalling) removes corrupted temporary data. Make sure you're running the latest version — outdated builds frequently break after server-side updates. On iOS, a quick restart of the device resolves most freezing issues.

Media Files Not Loading

Slow or broken media usually means a weak connection or a routing problem between your device and the content servers. Switch networks if possible. If images load but video doesn't, your connection speed may be too low — HTM video content typically needs at least 5 Mbps for smooth playback.

High Ping or Slow Interface Response

A sluggish interface often reflects network congestion rather than a server problem. Run a speed test — if latency is above 150ms, the issue is on the network side. Restarting your router or switching to a 5GHz Wi-Fi band can bring response times down noticeably.