Is iliad Down? Live status & outage reports

Service info and troubleshooting

iliad App Won't Open or Load

Force-close the app and relaunch it. If that doesn't help, clear the app cache from your device settings, then restart your phone. On iOS, offload and reinstall the app. On Android, go to app info and clear both cache and data. Make sure you're running the latest version — outdated builds often break after server-side updates.

Login Errors in Your Personal Account

Wrong credentials are the obvious cause, but not the only one. If you're certain the password is correct, try resetting it through the login page using your registered email or phone number. Cookie corruption can also block access — clearing browser cookies and trying an incognito window usually confirms this. If two-factor authentication isn't delivering the code, check that your number is active and receiving SMS.

Mobile Internet Not Working

• Check that mobile data is enabled and that you haven't hit your monthly data cap
• Go to mobile network settings and verify the APN is configured correctly for iliad
• Toggle airplane mode on and off to force a network re-registration
• Restart the device if the connection drops without any apparent reason

No Signal or Weak Coverage

The network relies on shared infrastructure in some regions, so coverage gaps are real. Moving closer to a window or stepping outside usually helps indoors. If the issue is persistent in your area, check the official coverage map to confirm whether the zone is served. Switching between 4G and 3G manually in network settings can sometimes restore a usable connection when automatic selection gets stuck.

SMS Messages Not Being Sent or Received

• Make sure your SIM is properly seated and recognized by the device
• Check the message center number in SMS settings — it should match the one provided by iliad
• If you recently switched devices, re-inserting the SIM and rebooting often resolves delivery failures

Payment Not Going Through in the App

When a top-up or plan renewal fails, first confirm the payment method is valid and has sufficient funds. Some card issuers block transactions from foreign telecom providers — contact your bank to whitelist the charge. If the problem persists, try a different browser or use the mobile app instead of the website. Clearing saved payment data and re-entering card details also fixes failures caused by expired tokens.

Account Page Freezes or Won't Refresh

This usually comes down to a poor connection or a stale session. Reload the page, log out completely, then log back in. On the app side, a full reinstall resolves most interface freezing issues that persist after a simple restart.