Is Immowelt Down? Live status & outage reports

Service info and troubleshooting

Property listings won't load or display

When apartment or house listings fail to appear, first check your internet connection stability. Clear your browser cache and cookies, then restart the browser. If you're using the mobile app, force-close it completely and reopen. Sometimes outdated app versions cause loading issues, so update to the latest release from App Store or Google Play. Try switching between mobile data and Wi-Fi to identify network-specific problems.

Can't log into account or password rejected

• Double-check your email address for typos, especially dots and underscores
• Use the password reset function if you're unsure about credentials
• Clear browser cookies related to the site
• Disable browser extensions temporarily, especially password managers that might autofill incorrect data
• Try logging in from incognito mode to rule out cache conflicts

Search filters return no results

This usually happens when you've selected too many restrictive criteria. Remove filters one by one, starting with price range and specific amenities. Make sure the location radius isn't too narrow. Sometimes the zip code field gets filled incorrectly, so verify that entry. Refresh the page after adjusting each parameter to see updated results.

Messages to landlords won't send

Check that you've filled all required fields in the contact form. Some landlords require phone numbers or specific information before accepting inquiries. If the send button stays grayed out, your profile might be incomplete. Navigate to account settings and ensure all mandatory profile sections are filled. Message sending often fails when attachments exceed size limits, so compress large files before uploading.

Images and photos don't load

Image loading problems typically stem from slow connections or server congestion during peak hours. Wait a few minutes and reload the page. If specific listings never show photos, the landlord might have removed them or they're still processing. Try accessing the same listing from a different device to determine if it's a local issue. Disable ad blockers, as they sometimes interfere with image servers.

High latency when browsing listings

Slow response times often occur during evening hours when traffic peaks. Close unnecessary browser tabs consuming bandwidth. Check if other devices on your network are streaming or downloading large files. Run a speed test to ensure you're getting adequate internet speeds from your provider. Consider using a wired ethernet connection instead of Wi-Fi for more stable performance.