Is itsme Down? Live status & outage reports

Service info and troubleshooting

itsme App Won't Open or Crashes

If the app freezes on launch or closes immediately, start by clearing the app cache in your phone settings. On Android, go to app info and tap Clear Cache. On iOS, delete and reinstall the app. Make sure your OS version meets the minimum requirements — itsme requires a relatively recent Android or iOS version to function properly.

Login Fails or Code Doesn't Arrive

This is one of the most reported issues. The confirmation code is sent via SMS, so if your phone has weak signal or is in a congested network area, the message may be delayed or dropped entirely. Try these steps:

• Move to an area with better mobile reception
• Check that your SIM card is active and not blocked by your carrier
• Verify the phone number registered in the app matches your current SIM
• Restart your device and attempt login again

If the code still doesn't arrive after a few minutes, contact your mobile operator to confirm SMS delivery is working.

QR Code Scanner Not Responding

When using the app to authenticate on a partner website, the QR scanner sometimes freezes or fails to detect the code. Grant camera permissions if you haven't already. Clean your camera lens, ensure adequate lighting, and hold the device steady at about 20–30 cm from the screen. If the scanner still hangs, force-close the app and reopen it.

Authentication Fails on Banking Partner Sites

Sometimes the connection between itsme and a partner bank or government service breaks mid-session. This usually happens due to a timeout or a temporary issue on the partner's side. Refresh the browser page to generate a new session request, then retry the authentication from scratch. Avoid using the browser's back button during the process.

App Interface Freezes Mid-Session

A frozen screen during identity verification or document signing is often caused by insufficient device memory. Close background apps before starting a session. If your device has less than 2 GB of RAM available, performance issues are expected. Updating the app to the latest version usually resolves lingering UI bugs.

No Internet Causes Silent Failures

The app doesn't always display a clear error when your connection drops. If an action seems to do nothing — no confirmation, no error — check your connection first. Switch between Wi-Fi and mobile data to isolate the issue. A weak Wi-Fi signal can cause requests to time out without any visible feedback in the interface.