Is TeleClinic Down? Live status & outage reports

Service info and troubleshooting

Video consultations freeze or disconnect

During a scheduled appointment, the video stream may suddenly freeze or the connection drops entirely. First, check your internet speed—video calls require at least 3 Mbps for stable performance. Close unnecessary browser tabs and applications that consume bandwidth. If you're using Wi-Fi, move closer to the router or switch to a wired connection. Try refreshing the browser page or restarting the app. Clear your browser cache if the problem persists, and make sure you're using an updated version of Chrome, Firefox, or Safari.

Cannot access patient portal

Login issues typically stem from incorrect credentials or session timeouts. Double-check your email and password for typos. If you've forgotten your password, use the recovery option on the login page. Sometimes browsers save outdated credentials—try logging in through an incognito window. Clear cookies for the TeleClinic domain if the system keeps redirecting you to the login screen. Ensure your account hasn't been temporarily locked after multiple failed attempts; wait 15 minutes before trying again.

Payment processing fails at checkout

• Verify that your card details are entered correctly, including the CVV code and expiration date
• Check if your bank has flagged the transaction as suspicious and contact them to authorize medical service payments
• Try a different payment method if available—some cards have restrictions on international transactions
• Disable browser extensions that might interfere with payment forms
• Ensure your billing address matches the one registered with your bank

Medical documents won't download

Prescriptions and test results should be available in your account after each consultation, but sometimes files fail to load. The issue often relates to PDF viewer settings in your browser. Enable pop-ups for the website and check if your browser blocks automatic downloads. Try right-clicking the download link and selecting 'Save link as' instead. Mobile app users should verify they've granted storage permissions in device settings. If the file appears corrupted, wait a few minutes and try again—the system might still be processing the document.

Appointment reminders don't arrive

Missing notifications usually point to incorrect contact information or blocked messages. Verify your phone number and email in profile settings. Check your spam folder for emails from TeleClinic. If you're expecting SMS reminders, confirm your mobile carrier isn't filtering short codes. Re-enable push notifications in your phone's app settings if you're using the mobile version. Add the service's email domain to your contacts to prevent future filtering.