Is LCL Down? Live status & outage reports

Service info and troubleshooting

Website won't load or times out

If the LCL website displays a timeout error or doesn't load at all, first check your internet connection by opening other sites. Clear your browser cache and cookies, as outdated data often causes loading failures. Try accessing the site in incognito mode or switch to a different browser. If you're on a corporate or public network, firewall settings might block banking sites, so switch to mobile data to test. Restart your router if you're on home Wi-Fi.

Cannot log into online banking

• Double-check your customer ID and password for typos
• Ensure Caps Lock is off when entering credentials
• Use the password recovery option if you've forgotten your login details
• Clear browser cookies specifically for the banking domain
• Try logging in from a different device to rule out local issues
• Contact support if your account has been locked after multiple failed attempts

Mobile app crashes on startup

Force close the app completely and reopen it. Make sure you're running the latest version from the App Store or Google Play, as outdated versions frequently crash. Restart your phone to clear memory issues. If crashes persist, uninstall and reinstall the app. Check that your phone's operating system is up to date, since older OS versions may not support newer app features.

Payment or transfer fails to process

Verify that you have sufficient funds and haven't exceeded daily transfer limits. Check that the recipient's account details are entered correctly, including IBAN and BIC codes for international transfers. Some payments fail due to security holds, so confirm any pending authorization requests via SMS or email. If the transaction appears stuck, wait 15 minutes before retrying, as duplicate requests can trigger additional blocks.

Cannot receive verification codes

Confirm your registered phone number is current in account settings. Check if your phone has signal and can receive other SMS messages. Verification codes sometimes arrive delayed, so wait up to five minutes. If you're abroad, roaming restrictions might block SMS delivery. Request codes via email as an alternative if available.