Is Lieferando Down? Live status & outage reports

Service info and troubleshooting

App crashes when placing an order

The Lieferando app sometimes freezes right at checkout. Usually happens when your phone is running low on memory or the app cache got corrupted. Clear the app cache in your phone settings under Applications, then restart the app. If that doesn't help, uninstall and reinstall the app completely. Make sure you're running the latest version from the app store.

Payment keeps getting declined

Your card gets rejected even though you have enough money on it. First, check if your bank didn't block the transaction, thinking it's suspicious. Some banks do this with food delivery services. Contact your bank to whitelist Lieferando payments. Also verify that your card details in the app are current, especially the expiration date and CVV code. PayPal usually works more reliably if card payments keep failing.

Can't log into my account

• Double-check you're using the correct email address, many people have multiple accounts
• Try the password reset option if you're not sure about your credentials
• Clear your browser cookies or app cache, sometimes old session data blocks new logins
• Switch to a different browser or device to rule out local issues
• Check if your email provider isn't filtering out the password reset emails into spam

Website won't load restaurant menus

Restaurant pages load but menus stay blank or show endless loading. This typically means a connection timeout between your device and the server. Restart your router to get a fresh IP address. If you're on mobile data, toggle airplane mode on and off. Sometimes switching between WiFi and mobile data helps. Browser extensions, especially ad blockers, can also interfere with menu loading, try disabling them temporarily.

Order confirmation never arrives

You placed an order but didn't receive any confirmation email or push notification. First, the order might not have gone through at all, check your order history in the app. If it's there, look in your email spam folder. Add noreply@lieferando.de to your contacts so future emails don't get filtered. Make sure push notifications are enabled in your phone settings for the app.