Is Monte dei Paschi di Siena Down? Live status & outage reports

Service info and troubleshooting

MPS App Won't Open or Crashes on Launch

If the Monte dei Paschi di Siena mobile app freezes on the loading screen or shuts down immediately, start by clearing the app cache in your phone settings. If that doesn't help, uninstall and reinstall the latest version from the official store. Older app versions often lose compatibility after backend updates, so keeping it current matters.

Online Banking Login Keeps Failing

Wrong credentials are the obvious cause, but not always the real one. The session token can expire mid-login, especially if you started the process, got interrupted, and returned later. Close the browser tab entirely, open a fresh one, and try again. If you use autofill, double-check it isn't pasting an outdated password. Repeated failed attempts will temporarily lock the account — in that case, use the credential recovery option on the login page.

Payment Not Going Through at Checkout

• Check that your card details and billing address match exactly what the bank has on file
• Confirm the transaction limit for online payments hasn't been reached for the day
• Make sure 3D Secure verification completed — sometimes the confirmation SMS arrives late or not at all
• Try a different browser or switch from mobile data to Wi-Fi

Transfers Stuck in Pending State

A transfer showing pending for more than a few hours is usually a server-side validation hold, but your connection dropping mid-submission can cause it too. Avoid submitting the same transfer twice — duplicate requests get flagged. Log out, log back in, and check the transaction history before resubmitting anything.

Website Loads Slowly or Times Out

High server latency on the MPS web portal tends to spike during peak hours, typically midday and early evening on weekdays. If pages stall, try a hard refresh. Switching from a crowded Wi-Fi network to mobile data often resolves the timeout. If the site is unreachable entirely, the issue is likely on the infrastructure side and usually resolves within an hour or two.

SMS Confirmation Codes Not Arriving

• Verify your registered phone number is still active and correctly saved in your profile
• Check if your carrier is blocking short-code sender numbers
• Wait at least two minutes before requesting a new code — multiple requests in quick succession can suppress delivery
• Restart your phone to refresh the network registration if no codes have arrived recently

Account Dashboard Shows Outdated Balances

This is almost always a display cache issue. Force-refresh the page or pull down to refresh in the app. If the figures still look wrong after a few minutes, log out completely and back in — the dashboard pulls a fresh data snapshot on each authenticated session start.