Login Fails in the Personal Account

- Expired session cookies blocking authentication — clear them and retry - Wrong credentials after a password reset that didn't fully sync - Two-factor code arriving late or expiring before entry — request a new one immediately before typing it in

PDF Tickets Not Loading or Displaying

- Disable any browser extensions that interfere with PDF rendering - Try downloading the file directly instead of opening it inline - If the file downloads but won't open, update your PDF reader or use the browser's built-in viewer

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Service info and troubleshooting

OBB Website Won't Load at All: Clear your browser cache and try a hard refresh. If the site still doesn't respond, check whether your DNS settings are causing issues — switching to 8.8.8.8 or 1.1.1.1 sometimes resolves it instantly. Also test on a different browser or device to rule out a local configuration problem.
Login Fails in the Personal Account: This usually comes down to three things:

Expired session cookies blocking authentication — clear them and retry

Wrong credentials after a password reset that didn't fully sync

Two-factor code arriving late or expiring before entry — request a new one immediately before typing it in
Online Ticket Purchase Not Going Through: If your payment keeps getting declined, first confirm the card is enabled for online transactions with your bank. Some banks block transport-related merchants by default. Try a different payment method or contact your bank to authorize the transaction category before attempting again.
OBB App Freezes or Crashes on Open: Force-close the app completely, then check for a pending update in the app store. Outdated versions frequently break after server-side changes. If the latest version still crashes, uninstall and reinstall — this clears corrupted local data that updates don't always fix.
Timetable Search Returns No Results: A frozen or empty search result usually means the request timed out before the server responded. Check your connection speed, reduce the search parameters to just origin and destination, and avoid peak hours when server load spikes. Reloading the page and repeating the search typically resolves it.
PDF Tickets Not Loading or Displaying: Disable any browser extensions that interfere with PDF rendering

Try downloading the file directly instead of opening it inline

If the file downloads but won't open, update your PDF reader or use the browser's built-in viewer
Confirmation Emails Arriving Late or Not at All: Check your spam folder first. If nothing is there, the mail server delay is usually on the sending side and resolves within 15–30 minutes. If you still get nothing after that window, log in and check whether the booking appears in your account history — the reservation may be confirmed even without the email.