Is Deutsche Bahn Down? Live status & outage reports

Service info and troubleshooting

Booking page freezes during ticket selection

This happens when you're switching between train connections too quickly or keeping multiple search tabs open. Close all extra tabs, clear your browser cache, and restart the search. If using the DB Navigator app, force-close it and reopen. Sometimes the session gets stuck when you've been browsing for more than 20 minutes without completing a purchase.

Payment fails at checkout

• Check if your card supports international transactions and has enough funds
• Try a different payment method - the system sometimes rejects certain card types temporarily
• Disable any browser extensions that might interfere with the payment gateway
• Use incognito mode to rule out cookie conflicts

If the amount was debited but you didn't receive a confirmation, wait 24 hours before trying again. The transaction usually reverses automatically.

Login errors in personal account

Your session might have expired or there's a mismatch in saved credentials. Reset your password through the official recovery link - don't use saved browser passwords as they can become outdated. After three failed attempts, the account locks for 30 minutes. If you're switching between the mobile app and website, log out from one before accessing the other.

Search returns no results

This usually means you've entered station names incorrectly or chosen dates too far ahead. Use the station autocomplete feature instead of typing full names. The booking window typically opens 6 months in advance, so searches beyond that will show nothing. Clear the date fields and re-enter them manually if the calendar picker acts up.

Confirmation email not arriving

Check your spam folder first - automated emails often land there. If you created an account during booking, the confirmation goes to that email, not the one you might have entered separately. Add noreply@bahn.de to your contacts. Mobile app users should check the Tickets section directly - confirmations appear there even without email.