Is Bank Pekao Down? Live status & outage reports

Service info and troubleshooting

Pekao24 Won't Load at All

If the Pekao24 portal returns a blank page or times out, start with the basics: clear your browser cache and cookies, then try a private/incognito window. Chrome and Firefox tend to work most reliably with the service. If Safari is causing trouble, switch browsers before assuming the server is down. Also check that JavaScript is enabled — the interface won't render without it.

Login Fails Despite Correct Credentials

This is usually a session or cookie conflict. Log out of any other active banking sessions, clear site data for pekao.com.pl, and try again. If you recently changed your password and the old one is autofilled by your password manager, that mismatch will block access every time. Also confirm that Caps Lock is off — the password field is case-sensitive.

Mobile App Freezes or Crashes on Launch

Force-close the PeoPay app, then clear its cache from your phone's app settings (not a full data wipe). On Android, go to Settings → Apps → PeoPay → Storage → Clear Cache. On iOS, offload and reinstall the app. Make sure your OS version meets the minimum requirement listed in the app store — older Android or iOS builds often cause silent crashes.

Transfer Gets Stuck in Processing

If a domestic Elixir transfer is stuck for more than a few hours, check the cut-off times. Transfers submitted after 3:00 PM on a business day typically process the next banking day. For SEPA transfers, the window closes earlier. Also verify:

• Recipient IBAN has no extra spaces or typos
• Your daily transfer limit hasn't been reached
• Two-factor confirmation (SMS code or PeoPay approval) was completed fully

SMS Authorization Codes Not Arriving

First check your mobile signal — weak reception blocks SMS delivery entirely. If you have full bars, check whether your number is correct in the profile settings. Codes expire quickly, so request a fresh one rather than reusing the previous. If the issue persists across multiple attempts, contact Pekao support to verify the registered phone number on their end.

Push Notifications Missing in PeoPay

On Android, go to Settings → Notifications → PeoPay and confirm that notifications are allowed and not set to silent. On iOS, check Settings → PeoPay → Notifications. Battery optimization or power-saving modes on Android often block background processes and prevent push alerts from arriving in time.

Website Search Returns No Results

The account history search in Pekao24 requires exact date formats and won't accept partial transaction titles on some filters. Use the calendar picker instead of typing dates manually, and reduce the search range to under 90 days — longer ranges sometimes return empty results due to a display timeout rather than missing data.