Is Bitvavo Down? Live status & outage reports

Service info and troubleshooting

Login page won't load

If the Bitvavo login page hangs or returns a blank screen, start with the basics: clear your browser cache, disable extensions (especially ad blockers), and try a different browser. Chrome and Firefox tend to work best. If you're on a corporate or university network, firewall rules may block crypto-related domains — switch to mobile data to confirm.

Two-factor authentication code not accepted

This usually comes down to a clock sync issue. Your authenticator app relies on your device's time being accurate. On Android, go to your clock app settings and enable automatic time sync. On iOS, Settings → General → Date & Time → Set Automatically. After syncing, try the code again immediately — they expire every 30 seconds.

Deposits not showing in account

Bank transfers to Bitvavo typically take 1–3 business days depending on your bank and country. iDEAL deposits usually reflect within minutes. If yours hasn't appeared after the expected window:

• Check your bank statement to confirm the payment actually left your account
• Verify the payment reference code was included — missing references cause manual processing delays
• Contact support with your transaction ID and bank confirmation screenshot

Crypto withdrawal stuck or pending

Withdrawals can get delayed during high network congestion. Check the transaction hash in a block explorer to see if it's been broadcast at all. If the hash doesn't exist yet, the transaction is still queued on Bitvavo's end — this is normal during peak load. Stuck for over 2 hours with no hash? Open a support ticket.

App freezing or crashing on mobile

The Bitvavo mobile app can become unstable after OS updates or if the app itself is outdated. Update the app first. If crashes persist, log out, clear the app cache (Android: Settings → Apps → Bitvavo → Clear Cache), then log back in. On iOS, deleting and reinstalling is the fastest fix.

Order not executing despite placing it

Limit orders only fill when the market reaches your set price — if the price didn't touch your level, the order stays open. For market orders that appear stuck, refresh the page. A frozen interface can make an already-executed order look pending. Check your trade history before placing a duplicate.

Charts and price data not loading

This typically points to a slow or unstable connection. Run a quick speed test — anything under 5 Mbps or with packet loss above 2% will cause data feeds to stall. Switching from Wi-Fi to a wired connection or restarting your router usually resolves intermittent chart failures.