Is Postbank Down? Live status & outage reports

Service info and troubleshooting

Can't log into online banking account

When login fails repeatedly, first check your credentials carefully. The system locks accounts after several wrong attempts as a security measure. Wait 30 minutes before trying again. If you're certain the password is correct, use the password reset function on the main page. Sometimes browser cookies cause issues — clear them or try incognito mode. Mobile app users should verify they're running the latest version from official stores.

Payment transactions stuck or rejected

• Check your account balance and daily transfer limits in settings
• Verify recipient IBAN accuracy, one wrong digit blocks the entire transaction
• Some payments require TAN confirmation, check if the code request appeared
• Large amounts might trigger fraud protection, contact support to whitelist the transaction
• Network interruptions during confirmation can freeze payments, restart the app completely

Mobile app crashes on startup

Force close the application through phone settings, not just swiping away. Clear app cache in storage settings without deleting data first. If crashes persist, uninstall and reinstall from scratch. Outdated phone operating systems sometimes conflict with banking security protocols — update iOS or Android to current versions. Background apps consuming RAM can also cause instability, close unnecessary programs.

Can't receive SMS confirmation codes

Carrier delays happen, but usually codes arrive within two minutes. Check if your phone number registered in profile settings matches your current SIM card. Airplane mode or poor signal strength blocks delivery completely. Some users accidentally enabled SMS blocking for short numbers — review message filter settings. International roaming sometimes prevents code delivery, switch to app-based authentication like photoTAN instead.

Website loads slowly or times out

Your internet connection matters more than you think. Run a speed test to confirm stable connectivity. Browser extensions, especially ad blockers, interfere with banking security scripts — disable them temporarily. Try accessing from a different device to isolate the problem. Peak usage times around lunch or evening can slow servers, although this rarely affects core functions. Flush DNS cache through command prompt to resolve loading issues.