Is PremiumSIM Down? Live status & outage reports

Service info and troubleshooting

Mobile data stops working suddenly

Check if you've exhausted your monthly data allowance. Log into your account through the website and look at your usage dashboard. If you're out of data, you'll need to purchase an additional data package or wait until your plan resets. Sometimes the APN settings get corrupted after system updates. Go to Settings > Mobile Network > Access Point Names and verify that the APN is set to 'premiumsim.eplus.de'. Delete any duplicate entries and restart your phone.

Cannot access online account portal

Clear your browser cache and cookies, then try logging in again. If you've forgotten your password, use the recovery option on the login page. Make sure you're entering your customer number correctly, not your phone number. The customer number starts with 'P' followed by digits and can be found on your contract documents or SIM card packaging.

SMS messages fail to send

• Check if you have network coverage, at least one bar should be visible
• Verify the recipient's number is entered correctly with country code
• Try sending to a different number to rule out recipient issues
• Restart your phone to refresh the network connection
• Check if your message center number is configured properly in SMS settings

No network signal after SIM activation

New SIM cards typically take 2-4 hours to activate after you complete the online registration. If it's been longer, remove the SIM, clean the contacts gently, and reinsert it. Make sure your phone isn't in airplane mode. Go to network settings and manually search for available networks, then select 'Telefónica Germany'. If nothing appears, contact customer support as the activation might have failed on their end.

Payment transaction declined during top-up

Verify your card details are entered correctly, including the CVV code and expiration date. Some banks block online payments by default for security. Check with your bank if they've flagged the transaction. Try using a different payment method like PayPal or direct debit. Clear your browser cookies and attempt the payment in a private browsing window.