Is Rīgas satiksme Down? Live status & outage reports

Service info and troubleshooting

App Fails to Load or Crashes on Launch

If the Rīgas satiksme mobile app freezes on the splash screen or closes immediately, start by clearing the app cache through your phone settings. On Android, go to app info and clear both cache and stored data. On iOS, delete and reinstall the app. Make sure you're running a supported OS version — older Android 8 or iOS 13 builds sometimes cause silent crashes. A fresh install from the official store usually resolves it.

Real-Time Departure Board Not Updating

This feature depends on a live data feed from the server. If vehicle positions are stuck or timestamps stopped refreshing, check your mobile data connection first. Switch from Wi-Fi to cellular or vice versa — sometimes one path has packet loss while the other works fine. If both connections seem stable but data is still frozen, the issue is likely a temporary backend problem. Wait a few minutes and pull to refresh manually.

Online Ticket Payment Not Going Through

• Confirm your card supports online transactions — some bank-issued cards block internet payments by default and need to be enabled in your banking app.
• Check that your billing address and card details are entered exactly as your bank has them on file.
• If 3D Secure verification isn't loading, disable any browser extensions that block scripts or pop-ups.
• Try a different browser or switch from the website to the app, as the payment gateway sometimes behaves differently across platforms.

Login Errors in Personal Account

Failed login attempts are often caused by a cached session conflict. Log out fully if you can, then clear browser cookies or app data and try again. If you receive no password reset email, check your spam folder and make sure the address you entered matches the one used during registration. Repeated failed attempts may trigger a temporary account lock — in that case, waiting 15–20 minutes before retrying usually clears it.

Route Search Returns No Results

Empty search results or a spinning loader that never resolves typically points to a connectivity issue rather than missing data. The service relies on GPS and network access simultaneously for accurate routing. Make sure location permissions are granted, your GPS is active, and your connection isn't dropping packets. If you're on a weak Wi-Fi signal indoors, stepping outside or switching to mobile data often fixes the problem immediately.

Page Takes Too Long to Open

Slow loading on the website is usually tied to DNS resolution or local network latency. Try switching to a public DNS like 1.1.1.1 or 8.8.8.8 in your router or device settings. If the issue only affects mobile browsing, toggle airplane mode on and off to force a fresh network registration. Persistent slowness across multiple connections suggests temporary server load on their end — refreshing after a short break normally helps.