Is Roblox Down? Live status & outage reports

Service info and troubleshooting

Game Won't Launch or Crashes on Startup

If the client refuses to open or closes immediately, start with the basics: clear the cache folder (on Windows it's %localappdata%\Roblox\logs), reinstall the desktop app, and make sure your graphics drivers are up to date. Integrated Intel GPUs older than 2014 often cause crashes — switching renderer to OpenGL in the settings can help.

High Ping and Lag In-Game

Latency above 150ms usually points to your connection, not the servers. Run a quick test at fast.com and check if other devices on the same network are eating bandwidth. Wired connection beats Wi-Fi every time here. Also check if your firewall is throttling UDP traffic — Roblox uses ports 49152–65535.

Login Errors and Account Access Issues

Error code 403 on login typically means too many failed attempts triggered a temporary block. Wait 15–20 minutes, then try again. If you use a school or corporate network, the platform might be restricted at the router level — try mobile data to confirm.

Robux Payment Not Going Through

• Check that your card supports online international transactions
• Make sure billing address matches what's on file with your bank
• Try a different browser — Safari occasionally blocks the payment iframe
• Clear cookies before retrying; stale session data causes checkout failures

Game Assets and Textures Not Loading

Blank textures or missing items in the catalog almost always mean a partial cache corruption. Delete everything inside %​localappdata%\​Roblox\​versions and let the client re-download. On mobile, a full reinstall is the fastest fix.

Chat Messages Not Sending

If messages disappear without delivery, the chat filter might be silently blocking them — this happens with new accounts under 13. Check your privacy settings under Account > Privacy and make sure 'Who can chat with me' isn't set to 'No one'. If settings look fine, the issue is likely a temporary server hiccup on their end.