Is RTL Down? Live status & outage reports

Service info and troubleshooting

RTL Stream Won't Load or Keeps Buffering

Buffering issues usually come down to your connection speed or the CDN struggling to reach you. First, run a quick speed test — RTL streams typically need at least 5 Mbps for HD. If your speed looks fine, try switching from Wi-Fi to a wired connection. Clear your browser cache or, if you're on the RTL app, clear the app cache in your device settings. Restarting your router can also resolve temporary routing issues that cause constant rebuffering.

Video Playback Freezes Mid-Stream

A frozen video with audio still running usually points to a GPU or browser rendering problem. Try lowering the stream quality in the player settings. If you're on Chrome, disable hardware acceleration under Settings > System. On mobile, force-close the app and reopen it. If the freeze happens at the same timestamp every time, the stream segment itself may be corrupted — waiting a few minutes and retrying often fixes it.

Login Fails on the RTL Account Page

If your credentials are correct but login still fails, the most common culprits are:

• Cached login tokens conflicting with a new session — clear cookies for the RTL domain specifically
• Browser extensions like ad blockers interfering with the authentication flow — disable them temporarily
• An outdated app version that doesn't support the current login API — update through your app store
• Autofill inserting wrong characters into the password field — type it manually

Payment Not Going Through

Failed payments on RTL's subscription page are often caused by your bank flagging the transaction as unusual. Contact your bank to whitelist the charge, or try a different payment method. Also double-check that your billing address matches exactly what's on file with your card issuer — a mismatch is a common silent rejection reason.

RTL App Crashes on Launch

If the app crashes immediately after opening, uninstall and reinstall it rather than just updating. This clears corrupted local data that updates don't touch. On Android, also check that the app has the necessary permissions granted under Settings > Apps.

No Signal on RTL Mobile App

When the app shows no signal or fails to connect, check whether your mobile data is actually active and not stuck in a low-signal state. Toggle airplane mode on and off to force a network reconnect. If you're on Wi-Fi, check that your router isn't blocking streaming ports — some ISP-provided routers have media restrictions enabled by default.

Search Returns No Results or Errors

If the search function returns empty results or an error message, the issue is usually a temporary index problem on the server side. Try refreshing the page and searching again after a minute. If the problem persists across different search terms, switching to a different browser can help rule out a local script error causing the search request to fail silently.