Is Scalable Capital Down? Live status & outage reports

Service info and troubleshooting

App crashes during market hours

The mobile application sometimes freezes or closes unexpectedly when markets open or during high volatility periods. This happens because the app struggles to process rapid price updates. Close the app completely through your phone's task manager and restart it. If crashes continue, clear the app cache in your device settings. For iOS users, offload and reinstall the application to reset its data. Keep your app updated to the latest version, as developers regularly fix stability issues.

Login fails with two-factor authentication

You might see an error message even when entering the correct authentication code. The most common reason is time synchronization between your phone and the authentication app. Go to your phone settings and enable automatic date and time. If you use Google Authenticator or similar apps, remove the Scalable Capital entry and set it up again by scanning the QR code from your account settings. Make sure you enter the code quickly, as it expires every 30 seconds.

Orders don't execute or show pending status

• Check your internet connection stability, as weak signal interrupts order transmission
• Verify you have sufficient funds in your cash account for the purchase
• Market orders outside trading hours remain pending until markets reopen
• Try placing the order through the web platform if the app fails
• Contact support if an order stays pending for more than one trading day

Portfolio values display incorrectly

Delayed or wrong portfolio valuations usually result from cached data. Pull down on the portfolio screen to force a refresh. Log out and log back in to reset your session. If specific positions show outdated prices, the issue might be with exchange data feeds during after-hours trading. Wait a few minutes and refresh again. Browser users should clear cookies and site data for the web platform.

Documents and statements won't download

PDF downloads fail when your device storage is full or browser settings block automatic downloads. Free up storage space first. In mobile browsers, enable download permissions for the site. Try using a different browser if the problem persists. Desktop users should check their download folder settings and disable popup blockers temporarily. Tax documents become available in February, so earlier download attempts will fail.