Is Scarlet Down? Live status & outage reports

Service info and troubleshooting

Scarlet App Won't Open or Crashes

If the app freezes on launch or closes immediately, the most common cause is an outdated version. Check your app store for pending updates and install them. If the app is current, try clearing the cache through your device settings, then relaunch. A full reinstall resolves most persistent crash issues.

Login Fails or Password Not Accepted

Double-check that caps lock is off and there are no extra spaces in your credentials. If the password reset email isn't arriving, look in your spam folder. Sometimes the verification SMS takes a few minutes during peak hours — wait before requesting a new code, since multiple requests can temporarily lock the login flow.

Payment Doesn't Go Through

This is usually caused by one of the following:

• Insufficient funds or a daily spending limit reached on the card
• The card issuer blocking an unfamiliar transaction
• Incorrect card details entered, including expiry date or CVV
• A temporary processing delay on the bank's end

Try a different payment method or contact your bank to confirm no block is in place.

Transfer Gets Stuck or Pending

Transfers can hang if the recipient's details don't exactly match the account data on file. Verify the account number and name. If the transfer shows as pending for more than a few hours, check the transaction history in your profile — most pending transfers either complete or auto-reverse within 24 hours.

Personal Account Page Won't Load

Clear your browser cookies and try a different browser. If the issue appears on mobile too, the service itself may be experiencing temporary server load. Wait a few minutes and retry. Disabling browser extensions, especially ad blockers, can also unblock stuck pages.

Media Files and Images Not Loading

• Check your internet connection speed — slow connections cause images to stall
• Switch between Wi-Fi and mobile data to isolate the issue
• Free up storage space on your device if it's nearly full
• Force-close the app and reopen it to reset the media cache

High Ping or Slow Interface Response

A sluggish interface usually points to network congestion rather than a problem with the service itself. Restart your router, move closer to your Wi-Fi access point, or switch to a wired connection if you're on desktop. If mobile data feels slow, toggling airplane mode for ten seconds can force a better signal reconnection.